📱 Communication at Sêr Bach
At Sêr Bach, we believe good communication is at the heart of building strong relationships with children and families. We want parents and carers to feel informed, involved and confident in the care their child receives.
We believe that working closely with parents and families is an important part of providing the best possible care for your child.
Here is where it all begins -
👋 Visit Us
Come and visit Meithrinfa Sêr Bach, have a chat with us, ask any questions and have a look around our nursery.
Viewings take place after 4:30pm Monday-Thursday.
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📝 Join Waiting List/ Complete Application Form
If you decide that Sêr Bach is the right place for your child, we will add your name to our waiting list and/or email you an application form with important policies and Statement of Purpose.
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📋 Pay Deposit
Once you return the application pack. We will contact you to arrange a deposit to secure your child's space.
Once the deposit has been paid, you will receive an email confirming that your child's application has been successful and their place at Sêr Bach has been secured.
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💬 Settling in Sessions
We will arrange settling-in sessions to help your little one become familiar with nursery. We usually start with 30 minutes with a parent/carer, followed by 30 minutes without a parent, then 1 hour before starting a full session.
Every child is different, so we go at their own pace. If your child has never attended nursery before, please apply in good time so we have plenty of time to support them with settling in.
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💬 Keep in Touch
We use our nursery App to keep you updated throughout the day with activities, meals, toileting, messages and other important information.
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🤝 Working Together
If your child needs additional or specialist support, we will discuss this with you and, with your consent, work alongside relevant agencies and professionals to support your child and family.
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📱 Stay Connected
Keep up to date through our nursery Facebook page, where you can find news, updates, photos, activities and important information about what’s happening at Sêr Bach.
Meithrinfa Sêr Bach have staff that are fluent in both Welsh and English.
We will communicate with each child in their home language to ensure that they are comfortable and happy in their surroundings.
We use and objects of reference to help develop children’s communication and understanding of language.
All children have a voice and will be listened to, their views and ideas respected and in turn they too will be encouraged to listen to others, react respectfully and will become confident and sociable.
Keeping in Touch with Parents
We keep in regular contact with our parents and carers mainly through our parent communication app. This allows us to keep you updated throughout your child’s day at Sêr Bach.
Through the app, you can see:
- 📸 Photos of activities your child has taken part in
- 🍎 Meals and snacks, including how much your child has eaten
- 📝 Daily updates and important information
- 💬 Direct messaging, allowing you to contact our team through the app
The app helps us maintain open and regular communication between Sêr Bach and your family, keeping you connected with your child’s day.
Care Inspectorate Wales (CIW)
- CIW will inspect our nursery regularly.
- You will be informed if we become aware of an inspection and will receive a copy of the inspector’s report following the inspection.
- Occasionally we will ask you to fill in a questionnaire. This will help us to plan and prioritise improvements to our provision.
- Annually we write a Quality of Care Report a copy of which will be shared with parents.
- Our parents are kept informed of any changes to provision via email.CIW contact details:
CIW North Wales Region,
Government Buildings,
Sarn Mynach, Llandudno Junction
LL31 9RZ
Telephone: 0300 7900 126 (central line)
Email: CIW.North@wales.gsi.gov.uk


